Tips to tips. The picture, Its just for exemple. Do not rely on the ruler to measure under the pom pom.
The photo is for illustrative purposes, do not rely on the rule under pom pom.
No, many shops sell our pompoms, but it's their choice whether or not to say that the pompoms come from us.
No, we do not receive customers here, the premises are not equipped for that. However, we are located in St-Marc-des-Carrières, so for people from the Portneuf region, you can save on shipping costs by picking up your order. You just have to add a note when you place your order and I will reimburse you the cost.
In high season we try to send your order within 24-48 hours. For bulk orders in high season 24-36 hours. (Don't forget to reserve your pompoms)
For CANADA2-8 days with tracking number (for orders of Button, sticker or other small object it is stamps).
For the USA: 6-10 days USPS post (For Yarn, faux fur or other ) or Canada Post with tracking number. (for Fur pom pom)
Europe and the rest of the world: 10 days minimum with tracking number.
Prices have risen significantly for Europe.
The time always depends on the postal services in each country, we have no control over this.
Note that :
For remote cities, there will be an extra charge if the delivery exceeds $11.49. If you got free shipping and the cost is higher than $11.49 you will have to pay a surcharge.
The shipping costs to Canada are higher than the overseas costs. I am currently trying to find THE solution to this problem for Western and Eastern Canada. This surcharge is not our fault and we are not making any money on it.
If your order is completed and shipped, the site automatically sends you an email with a tracking number and the shipping company attached to it. Log into your account on the site and you will see all your orders and tracking information. If you ordered as a guest, look in your junk mail. (It ' s probably there . PS: for small items, these are stamps.
For Canada, we work with Purolator, Dicom and Loomis. So we need a full address, not a PO Box. We rarely use Canada Post, because it is far too expensive, we will use it when others are not available in the requested area. Why? Because, we have contracts with them and that is why we can offer you better prices. For USA, USPS post (For Yarn, faux fur or other ) and Canada Post with tracking number. (for Fur pom pom)
You are responsible for your delivery address. If you forget to check your address, you will be responsible if the package comes back due to your omission, it will be returned to you at your expense or no refund of order will be made.
You are responsible for your orders, it is important to ensure that your orders are delivered to a safe place, Humana Lana is not responsible for stolen orders.
We do not accept returns, exchanges or cancellations. But please do not hesitate to contact me if you have a problem with your order.
Customs and import duties:
Any customs and import duties are to be paid by the buyer. The shop is not responsible for any delays caused by customs.